For all out of character contact with the people in charge, email administration@fandomhigh.net.

Admins are the ones who make the rules, the big decisions, do the paperwork and all that jazz.

The current admins are:

Elaine (mouthy_merc)
Katie (bigdamndean)
Len (spring_lost)
Mad Poetess (thatsamilkshake)
Pard (missed_the_gate)
Sam (rocksthescarf)
Tracy (just_add_starch)

Maintainers are those who helpfully look after a community. These people are regular players who, while they don't weigh in on matters pertaining to game operations or have the authority to speak for the administration team, help out with an extra set of hands to keep the many communities running smoothly.

Fry (likeguidelines) runs fandom_radio
TBQ (notstakedyet) and Jen (marsheadtilt) maintain fh_alumni

What the Admins are Here For: We're here to serve the game, and we have only the best interests of the game at heart. You are more than welcome to come and talk to us about anything, but please be aware of a few things.

• We will not intervene in a player dispute if that dispute is a person-to-person conflict unless you have attempted to sort it out between yourselves.
• We do not, however, expect you to deal with players who are breaking the rules, saying something that is clearly offensive, or who are being aggressive. In such situations, you are well within your rights to come straight to the admins. We're also willing to ask other players for cut-tags/warning on sensitive/triggery issues, if you'd rather not contact the player yourself.
• If you have a problem with one of the admins, tell a different admin or one of the mods and the situation will be worked out just like any other player conflict.

Ways to Get a Message to Us

1. E-mail administration at fandomhigh dot net - this is always going to be the most reliable method, and best for complex questions and issues.

2. Use the contact form on the game website. The drawback there is that you won't have a copy of your own e-mail unless you save it elsewhere before sending.

3. If you need to inform us of a sensitive issue that you feel should be sent anonymously, you can also do so from the website contact form. Direct replies are impossible in that situation, but we'll always read such e-mails and take them into consideration.

4. Speak to one of the admins via IM -- this is fine, keeping in mind that sometimes an immediate answer just isn't possible, and we may have to consult the other admins or ask that you send an e-mail to the whole team describing the situation more fully. This option is best for very simple situations (do I understand this correctly, does this thing I want to do fall under the rules, can I have posting access to that comm for this character), or asking if a particular problem/question is an Admin Thing or something it's fine to handle yourself.

If you do contact us in IM (or individually by e-mail) with an admin question, please let us know that you're asking us as an admin, not just a friend/fellow player. We want you to be able to trust that a conversation between friends/players will be kept on that level.

What Can You Ask?

Anything you have a question about. We might have a direct, easy answer ready, we might have to talk about it first, or the answer might be "This isn't an admin issue (yet), you need to talk to the other player involved" or simply, "Fly and be free, you don't need to check with us for stuff like that," but it's absolutely fine to contact us and ask about any concern or idea you have for the game.

How Long Will It Take Us To Reply?

Please understand that while we want to get information and decisions to you as soon as possible, what looks simple might not be. Sometimes coming up with the best answer is going to take a while, and we can't always predict how long that'll be. This is especially true if it's complex or enters an area where we don't yet have a firm policy. We'll try hard to keep lines of communication open and if it's taking a while, let you know that we're still discussing it, but it's also fine to contact us again and ask where we are on your question.

In Conclusion

We're the gophers, the bookkeepers, the diplomats and all of the other stuff that needs to be done so you guys can play. We try to keep track of everything, but we're only human (despite our characters), so there may be some information missing. If your question isn't answered here or if you're in doubt about anything, ask us. If your question isn't answered within a few days, feel free to prod us. It may have been misplaced, or we may simply been swamped. We are interested in you having a good time here and we consider it our job to ensure that everyone can play in a comfortable and cooperative environment!